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It's always amazing what you learn about yourself when some new tool arrives to provide insight. That's what happened last week when we went live with VaxCare in three of our offices.

For many years, we've managed our vaccine inventory with what we thought were sophisticated par values. That's a fancy phrase for keeping a correct amount of product on hand to meet short-term demand.

What we found was that our staff often has problems placing and receiving correct orders to keep the inventory in line with established par values. Something they had not told us before we went live.

We have many policies to inform our staff how to meet the regulatory requirements of their job. However, as it turns out, these policies have led to numerous interpretations, so they were not being followed consistently, even across three clinics.

Finally, we found that one practice chose not to begin using a newer vaccine, as they were concerned it might not be reimbursed. This isn't an issue, but the concern and the assurance had not found each other in our large organization.

Wow, that's a lot to learn in just one day! This is going to be very interesting.

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